The public complaints process is an important element of police accountability. Police are given special powers to enforce the law—the complaints process is way citizens can help ensure that these powers are exercised appropriately. Professional Standards is responsible for receiving, investigating and acting upon complaints filed by any person about the conduct of police officers or any policy or procedure of the Saint John Police Force.
All formal complaints filed against a municipal or regional police force or officer in the province of New Brunswick must be in writing and must be filed using the official NBPC Complaint Form and directed to one of the following:
- The Chairman of the New Brunswick Police Commission
- The Saint John Board of Police Commissioners
- The Chief of Police
Copies of both the English and French forms are available online and also at the Front Desk of Force Headquarters.