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Boil Water Order issued for customers in the Champlain Heights area

Customers must boil water before using

A Boil Water Order has been issued for the below-listed streets and civic addresses on the Saint John Water municipal drinking water system. This notice impacts close to 700 customers.

1-138 Cottage road
1142-1385 Bayside Drive
438-1223 Grandview Avenue
All of Champlain Heights Area
777-916 Old Black River Road
Berryman Street
Helena Street
Miranda Way
Bernice Court
All of McAllister Industrial Park
2 Crownwell Drive

What happened?

As a result of a watermain break in the Champlain Heights area, the Department of Health has advised Saint John Water to impose a Boil Water Order to customers between and including all the above-listed addresses.

Saint John Water crews were quick to respond, isolate and repair the leak this afternoon, and have been able to maintain water for customers in the area. However, after any malfunction, leak or break to the drinking water system where there is potential for water contamination, the drinking water must be boiled to ensure it is safe to consume. Saint John Water will notify customers as soon as the Boil Water Order has been lifted in the coming days.

Please share this information with all the other people who drink this water, especially those in the affected area who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand.

What should you do?

  • DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring water to a rolling boil, let it boil for at least one minute, and let it cool before using. Otherwise, use bottled water. Boiled or bottled water should be used for drinking, brushing teeth, making ice, juice, coffee or tea, or washing vegetables that will not be cooked. Boiling kills bacteria and other organisms in the water.
  • Those who immune system is compromised, such as the elderly, infants and people with transplanted organs, on dialysis, with HIV/AIDS, etc. should pay attention to the use of a safe source of drinking water. Water that has been properly boiled is considered a safe source.
  • It is safe for people to take showers, bathe and use swimming pools.
  • It is safe to wash dishes in hot, soapy water and then air dry. It is safe to use a dishwasher.
  • The presence of low chlorine means that disinfection may not be effective and thus there may be bacteria in the water that can cause illness in humans. These organisms can cause diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.
  • Organisms in drinking water are not the only cause of the symptoms above. If you experience any of these symptoms and they persist, you may want to seek medical advice.
  • People at increased risk should seek advice about drinking water from their health care providers.

What is being done?

Saint John Water is evaluating all available information and working closely with the Department of Health. We will inform you when you no longer need to boil your water. For more information, please contact the City of Saint John Customer Service Centre at (506) 658-4455. We thank you for your attention and understanding.

Champlain Heights Boil Order