Call the Collection Office at 652-1960 during regular business hours, Monday to Thursday, 8:30 a.m. - 6:00 p.m., or email collections@saintjohn.ca.
Notice: Effective April 1, 2023, a service fee of 2.01% of the total payment will be added to each transaction by Paymentus.
Cheque or money order payments, along your with your parking ticket, can be mailed in an envelope to:
City of Saint John Customer Service Centre
P.O. Box 1971
Saint John, NB E2L 4L1
You can pay your ticket over the telephone by VISA, MasterCard, or American Express.
To make a payment, call the Customer Service Centre.
(506) 658-4455
Monday - Thursday: 8:30 a.m. - 6:00 p.m.
Our Customer Service Centre is located on the ground level of City Hall, 15 Market Square. You may pay by cash, cheque, money order, Interac, or credit card (VISA, MasterCard, or American Express).
Monday - Thursday: 8:30 a.m. - 6:00 p.m.
If you wish to dispute a parking ticket you received, please complete an online complaint form. Your complaint must be received within 48 hours of the date of issue of your ticket. The form will be reviewed by the supervisor, who will decide whether to excuse the ticket or not. If the supervisor deems that the ticket is valid but you still wish to dispute the matter, you may await the summons to attend Traffic Court.
If the definition of community includes gathering to share experiences, ideas, and concerns, then having a place to gather is critical to the fostering of community. It’s why the City of Saint John funds our local, independently-run community centres. These centres are important assets to our communities—they provide venues for people to meet and for children and adults to participate in sports activities, arts and crafts, health and fitness, and social programs.
Hours of operation and programs offered vary by season and by centre.
Community centres are available for private rentals.
Online:
Accounts receivable payments can be made:
Billing & Collections
City of Saint John
PO Box 1971
Saint John, NB E2L 4L1
Please call 506-658-4455
Monday - Thursday: 8:30 a.m. - 6:00 p.m.
Customer Service Centre
City Hall, ground floor
15 Market Square
Monday - Thursday: 8:30 a.m. - 6:00 p.m.
(Cash/Cheque/Money Order/Interac)
(VISA/MasterCard/Amex)
Your water bill follows the house, not the person. As part of your home buying process, your lawyer will send us a property information request, and the water account will be changed to the new owners’ names effective the closing date.
Budget billing automatically gets removed on closing. If you’d like to cancel your budget billing prior to the closing date, please contact Billing and Collections. Any balance or credit on your account gets settled in the statement of adjustments within your home sale paperwork.
Your water bill follows the house, not the person. As part of your home buying process, your lawyer will send us a property information request, and the water account on your new home will be changed to your name effective the closing date. Please contact Billing and Collections if you’d like to establish budget billing for future payments.
The Carleton Community Centre delivers wellness and quality of life programs and activities in the City's west side. It offers a wide variety of recreational opportunities for people of all ages and abilities and supports the personal growth of residents through educational and social opportunities.
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Please use the Property information request form provided under Related Documents. Email your completed form to collections@saintjohn.ca
To inquire about forms that have been submitted, please contact Billing and Collections at 506-658-4455 or collections@saintjohn.ca.
Has your water been shut off for non-payment? Please call 652-1960 or collections@saintjohn.ca to pay your bill in full or make a payment arrangement. If your call is after-hours, please call municipal operations at 658-4455—this line is answered 24/7.
We require notification of cancellation in writing. Send your request via email to collections@saintjohn.ca, complete a Service Request Form, or mail a letter in writing to:
Cashier's Office
City of Saint John
PO Box 1971
Saint John, NB E2L 4L1