Boil Water Order has been issued for addresses on Smythe Street

Please be advised that effective immediately, a Boil Water Order has been issued by the Department of Health for the following locations:

2, 33, 55 and 65 Smythe Street

Notices are being delivered to building management and any residents or businesses affected. Please share this information with all the other people who drink water in the affected area, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand.

WARNING: BOIL WATER BEFORE USING

What happened?

As a result of localized infrastructure failure, the Department of Health has advised Saint John Water to impose a Boil Water Order to those residents and businesses to all the addresses listed above.

What should you do?

• DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST.  Bring water to a rolling boil, let it boil for at least one minute, and let it cool before using. Otherwise, use bottled water. Boiled or bottled water should be used for drinking, brushing teeth, making ice, juice, coffee or tea, or washing vegetables that will not be cooked.  Boiling kills bacteria and other organisms in the water.
• Those who immune system is compromised, such as the elderly, infants and people with transplanted organs, on dialysis, with HIV/AIDS, etc. should pay attention to the use of a safe source of drinking water. Water that has been properly boiled is considered a safe source.
• It is safe for people to take showers, bathe and use swimming pools.
• It is safe to wash dishes in hot, soapy water and then air dry. It is safe to use a dishwasher.
• The presence of low chlorine means that disinfection may not be effective and thus there may be bacteria in the water that can cause illness in humans. These organisms can cause diarrhea, cramps, nausea, headaches, or other symptoms. They may pose a special health risk for infants, young children, some of the elderly, and people with severely compromised immune systems.
• Organisms in drinking water are not the only cause of the symptoms above. If you experience any of these symptoms and they persist, you may want to seek medical advice. People at increased risk should seek advice about drinking water from their health care providers.

What is being done?

Saint John Water is evaluating all available information and working closely with the Department of Health. We will inform you when you no longer need to boil your water.

For more information, please contact Saint John Water at 506-658-4455.

Here to help – For inquiries related to municipal services, contact the City of Saint John Customer Service Centre at (506) 658-4455, email service@saintjohn.ca or visit us in person on the Ground Floor of City Hall, 15 Market Square, Monday to Friday (excluding holidays), 8:30 a.m. to 4:30 p.m.

The City of Saint John encourages residents to subscribe for emergency notifications as well as City news and information by visiting here.