Temporary Service Disruption Now Resolved - Customer Service Department

📢 Service Update – Customer Service Department

The technical outage affecting several customer service functions at the City of Saint John has been resolved. As of 3:45 p.m., all systems are fully operational.

The City of Saint John is currently experiencing a technical outage affecting several customer service functions. As a result:

• We are unable to process payments over the phone

• Billing inquiries and account lookups are temporarily unavailable

• Some in-person payments may be accepted, but service is limited.

We encourage residents to make payments online where possible by visiting: saintjohn.ca/en/payments

For services that cannot be completed online, please consider calling back or visiting once full service is restored.

If you have questions or need assistance, please contact Customer Service:

• Phone: (506) 658-4455

• Email: [email protected]

We will provide an update once services are fully restored. Thank you for your patience and understanding.