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City view from the east

City Services

Grow the City. Serve the City. Be the Community of choice.

The City of Saint John has been providing front facing and support services to residents and businesses for more than two centuries. The current organization structure consists of six service areas, working together to plan and coordinate effective and efficient service delivery.

Growth and Community Services
Providing guidance, direction, and support for development by incorporating Council and community objectives for strategic growth. Initiatives that enhance the quality of life through housing, business investment, heritage and leisure to create a city where people want to live, work and invest.

Service delivery includes: One Stop Development Shop; building inspections; permitting; infrastructure development; community standards and compliance; heritage conservation, planning, growth and community service; arts and culture; and the Saint John City Market.

Transportation and Public Works
Supporting the community vision of a green, accessible city that offers opportunities for physical activity, and ease of transportation including public, active and roads.

Service delivery includes: leisure facilities such as parks and public spaces; roads and sidewalks; parking; solid waste; fleet; urban storm water; and, traffic. Saint John Transit delivers services through a commission. 

Strategic Services
By providing strategic insight, guidance, and expertise, this group enables the City to deliver quality public services in an innovative and sustainable way.

Service delivery includes: information technology; corporate performance; communications; government relations; insurance and claims; customer service, finance; and, procurement.

Corporate Services
Corporate Services is the point of contact between the city administration and Common Council. Ensuring the organization is meeting its required obligations and compliance through general counsel, human resources and the City Clerk.

Service delivery includes: City Clerk; human resources; general counsel; real estate; contract administration; and, records and information management.

Public Safety
Public safety protects citizens, property and the environment with a focus on creating safe neighbourhoods, essential to overall quality of life.

Service delivery includes: fire prevention; fire suppression; HAZMAT; and, Saint John Emergency Management Organization. The Saint John Police Force delivers services through a commission.

Utilities and Public Infrastructure
This area is responsible for all facilities, systems, and structures that are owned and operated by the municipality, in this case The City of Saint John. The Saint John Water Utility is committed to providing safe, clean drinking water; protecting the environment through wastewater management; and supporting industry through supply of industrial water.

Service delivery includes: Saint John Water Utility; Public infrastructure and support services such as engineering; climate change programs; GIS; facilities management and asset management. Saint John Energy is governed through a commission.