Effective October 2, 2023
FLEX will provide additional transit service in the East on-demand zone.
On October 2, stops indicated on the map and list will be serviced by FLEX East on-demand service.
The East FLEX zone is east of McAllisterDrive, west of Lakeview Drive, north of Loch Lomond Road and south of Westmorland Road. Riders can travel between stops in the East FLEX zone or transfer to other lines at McAllister Mall.
Service will be available Monday to Friday from 8:30 am to 4 pm. Saturday service will be available from 10 am to 6 pm. Unique stops will be added into the FLEX service zone. FLEX East will not replace fixed route service in the area.
Route 31 (Forest Glen), Route 32 (Loch Lomond) and Route 33 (Champlain Lakewood (formerly known as the Champlain Express)) will continue service with additional runs and frequency. A new Route, 35 NBCC Express, will run directly between NBCC and Kings Square.
FLEX service does not operate on a fixed route or schedule. It operates stop to stop within the zone. Riders use an app on their phone or call a dispatcher at 506 652-3539 to schedule a ride. The app or the dispatcher will let the rider know when to meet the bus at the stop, depending on preference.
Riders are able to request the quickest available bus, book a ride for later, or request the time to arrive at their destination within the zone.
Riders can travel from stop to stop within the zone, or transfer to other routes at McAllister Mall.
The service goal is to have the bus arrive at the requested stop within half an hour of the request.
Monday to Friday 8:30 am until 4:00 pm
Saturday from 10 am until 6 pm
You can also call 506 652 3539 (FLEX) to set up an account and book your rides via telephone.
Telephone booking hours
Monday to Friday 6:30 am until 5 pm
Saturday from 10 am until 5 pm
Area residents will notice new signage in the area.
More about FLEX service is here.
In 2023, service enhancements will roll out across the system. Find out more about the Transforming Transit project here.
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