The areas previously serviced by Route 13 and 14 (roughly bound by Golden Mile, Fairville Blvd, Gault Road, Dominion Park and Main Street West) are now serviced by FLEX West service.
FLEX service does not operate on a fixed route or schedule. It operates stop to stop within the zone. Riders use an app on their phone or call a dispatcher at to schedule a ride. The app or the dispatcher will let the rider know when to meet the bus at the stop, depending on preference.
Riders are able to request the quickest available bus, book a ride for later, or request the time to arrive at their destination within the zone.
Riders can travel from stop to stop within the zone, or transfer at common stops on Routes 1, 15 or 12.
Monday to Friday 6:30 am until 6:30 pm
Saturday from 10 am until 6 pm
The service goal is to have the bus arrive at the requested stop within half an hour of the request.
Visit the AppStore or Google Play to download onto your smartphone
You can also call 506 652 3539 to set up an account and book your rides via telephone.
Telephone booking hours
Monday to Friday 6:30 am to 5 pm
Saturday 10 am to 5 pm
Area residents will notice new signage in the area. They will also notice that there will stop removals. Stops are being removed mainly where there are duplicate stops.
Fixed route service changes west
In 2023, service enhancements will roll out across the system. Find out more about the Transforming Transit project here.
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