Saint John Transit is pleased to offer FLEX on demand service in certain areas in the City. FLEX service replaces routes with low ridership and limited schedules and frequency.
FLEX service offers riders a much more flexible approach to transit service. FLEX service does not operate on a fixed route or schedule. It operates within a zone. Riders download an app to use on their phones or tablets, or call a dispatcher at 506-652-3539 (FLEX) to schedule a ride. Riders can travel from stop to stop within the zone, or transfer at common stops on fixed routes in the zone. The app or the dispatcher will let the rider know when to meet the bus at the requested stop.
FLEX service areas
FLEX service and booking hours
Riders who live in the FLEX zones will have service available throughout the day.
Riders can ride stop to stop within the zone or transfer at any common stops that serve fixed routes in their area. A transfer is required to board a fixed route bus.
Hours of Service
FLEX West
- Monday to Friday 6:30 am until 6:30 pm
- Saturday from 7:30 am am until 6 pm
Sand Cove service
-Monday to Friday 8:30 am to 3:50 pm
FLEX Millidgeville
- Monday to Friday 6:30 am until 6:30 pm
- Saturday from 10 am until 6 pm
FLEX East
- Monday to Friday 6:30 am until 6:30 pm
- Saturday from 10 am until 6 pm
Telephone booking hours (all zones)
- Monday to Friday 6:30 am to 5 pm
- Saturday 7:30 am to 5 pm
Tips
- FLEX on demand does not mean ‘immediate’ service. The goal is to have the bus arrive at your requested stop within half an hour of your booking.
- You may be presented with a few trip options to pick from, and depending on the time of day, you may incur a wait time.
- We recommend that you schedule your trip as much in advance as possible and that you choose the "Arrive By" feature to ensure that you reach your destination when you want to.
- You can schedule rides up to six days in advance.
- The bus does not drive a regular route. The app on board the bus determines the best route to take you to your destination. This means the trip to your destination might always be different. Your bus may pick up other riders enroute.
- Riders who use book via the app will receive status updates on their phones.
- We appreciate your patience as we work to implement this new system.
Visit the AppStore or Google Play to download onto your smartphone or tablet
Stops
Residents in areas where this service is offered will notice green FLEX signs at stops with a bus stop number. They may also notice that some stops have been removed.
FLEX West stops
FLEX Millidgeville stops
FLEX East stops
Twenty foot electric buses
Saint John Transit began piloting six new leased Karzan electric buses in January 2023 to serve the FLEX routes.
In 2023, further service enhancements will roll out across the system. Find out more about the latest enhancements here.
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