Wastewater is the “used” water that goes down the drain when you flush your toilet, wash your dishes, take a bath, and wash your clothes. And this dirty water can’t just go straight back into the environment. Properly and fully treating the wastewater is critical for both public health and our natural environment. Wastewater treatment removes contaminants and prevents them from accumulating in the environment—which protects us, aquatic life, and wildlife.

Wastewater is collected from residential and commercial sources and transported to treatment plants through an extensive network of pipes and pumping stations. It travels to the wastewater treatment facility where objects such as sticks, rocks, sand, and gravel are removed. Micro-organisms are used to eat all the small bits of organic material. The wastewater is disinfected using ultraviolet radiation and the biosolids are used in commercial applications like soccer or baseball fields.

Treated wastewater meets the standards set out in the Approvals to Operate as issued by the Minister of Environment and Local Government.

How you can help

To help keep your environment clean and water treatment running efficiently, remember this: Don’t rush—think before you flush. Many items we use daily should never be flushed because they cause damage to home plumbing and our City’s wastewater infrastructure. Please keep your flushing and drainage to the basics: human waste and toilet paper. They’re the only things that break down during the treatment process, and they won’t cause blockages—which could result in basement flooding and sewer backups. Feel free to look at Saint John’s Sewer By-Law.

Please do not flush or pour the following items down the drain.

2023 Flat Rates

A single unit residence, receiving water and sewerage services, will pay $1,428.00.

Penalty 1.5% per month. 

2024 Metered Rates

Bi-monthly Service Charge

Consumption Charge

Sewerage charge 80.35% of Water Service Charge & Consumption Charge

Penalty 1.5% per month.
 

What are Residential Zone Parking Permits?

A Residential Zone Parking Permit makes it easier for residents to find curbside parking in their designated zone by exempting permit holders from the two-hour parking limit that’s otherwise enforced. The permit does not guarantee a parking space.

Please note the following additional requirements and rules:

• Residential permit holders are exempt from the 2-hour limit—but are still subject to all other traffic regulations such as parking meter regulations and signs prohibiting or restricting parking, stopping, or standing.
• A person must reside on a street for which the Residential Zone Parking Permit is issued. 
• A permit will be issued only to residents who do not have access to off-street parking. 
• A permit is effective as soon as it is issued. 
• A permit may be issued to more than one vehicle per dwelling unit.
• The permit will not be renewed until all tickets have been paid in full. 

How much does the permit cost?

Annual permits cost $75.00 (HST included) per vehicle per year. The HotSpot app/website accepts payment through credit card, visa/debit card or a prepaid credit card. Alternatively, you can purchase your permit at City Hall located at 15 Market Square, Saint John at the Customer Service Front desk, Monday to Thursday (excluding holidays), 8:30 a.m. to 6:00 p.m.

How can I purchase a permit?

Residential Parking Permits can be purchased through the HotSpot app/website, which allows customers the ability to manage their own residential permits through the application. Purchase a permit here.

What documents are required to purchase a permit?

1. REGISTRATION (INDICATING CURRENT UPTOWN ADDRESS); and

     • If the information on the registration cannot be changed (ex: parents name, company vehicle), please also provide the insurance policy showing the corresponding policy information and the applicant named as an insured driver on the vehicle.

2. PROOF OF RECENT RESIDENCY IN THE UPTOWN AREA – (ONLY ONE IS REQUIRED); and This documentation must be presented upon renewal each year.

     • Recent copy of lease or rent receipt indicating address (within 2 months)

     • Current utility bill for service at that address (power, telephone, cable etc.) (within 2 months)

     • Other current business type mail (bank or credit card statement etc.) (within 2 months)

   3. NO OUTSTANDING PARKING TICKETS

     • All parking tickets must be paid in full

The Parking Department allows uptown residents to purchase temporary residential parking permits for their visitor (100km outside Saint John) or for new residents to the city to provide time to update vehicle registration prior to purchasing an annual residential pass.

How does enforcement know if I have a permit?

While there are no hanging tags required, once a permit is purchased through the HotSpot app/website, by-law enforcement officers monitor and enforce the residential parking program through a scan by license plate system. There are currently 6 residential zones in the South-Central Peninsula.

How do I renew my parking permit?

Residents need to reapply each year for a permit and resubmit digital copies of proof of residency to complete the application. Residents can purchase their 2024-2025 permit as of April 15, 2024. Residential parking permits are NOT transferable.

To reapply please log in to the HotSpot app/website and apply for a new Residential Parking Permit for the 2024-2025 season here.

I need help and/or have more questions regarding my application, who can I contact?

If you require assistance for your application, please contact HotSpot customer support at 1-855-712-5888 or online support@htsp.ca.

For the City of Saint John Customer Service Centre call 658-4455 or email service@saintjohn.ca

I am unsure if I have outstanding parking tickets?

If you are unsure if you have any outstanding parking tickets, please contact 506-658-4455, Monday to Thursday 8:30 a.m. to 6:00 p.m.  

Payments can be made via 506-658-4455, in person at the City Hall customer service or online by using this link: https://ipn.paymentus.com/rotp/sjpt  

The names of streets and public spaces help to define the identity of a city and how citizens interact with it. Practically, they serve as a mailing address for deliveries, a location for emergency services, or a navigational tool. Culturally, they are the vernacular of a city; a beloved corner, a park dedicated with pride and reflection, a street name that tells a story. As a City rich in diverse histories, cultural identities, and natural resources, the names placed on a street or public space can help build social cohesion, and influence experiences and perceptions of the city.

The City of Saint John adopted the Street and Public Space Naming Policy in July 2023. This policy is intended for the naming and renaming of streets and public spaces and is used to provide a framework for adjudicating applications submitted to the Civic Commemoration Committee and City staff.

The City acknowledges that the names of streets and public spaces reflect community values by demonstrating how the City chooses to collectively recognize and honour the past. The City may use commemorative street and place naming as a tool to create an inclusive and diverse culture.

All commemorative naming of street and public spaces must comply with the guidelines and process outlined in the policy.

HOW TO PROPOSE A STREET OR PUBLIC SPACE NAME IN SAINT JOHN

STREET AND PUBLIC SPACE NAMING OVERVIEW

COMMEMORATIVE NAMES

PROPOSAL REVIEW PROCESS

PUBLIC REQUEST TO REVIEW AN EXISTING COMMEMORATIVE NAME

COMMEMORATIVE NAMES AND NON-COMMEMORATIVE NAMES

HOW TO PROPOSE A STREET OR PUBLIC SPACE NAME IN SAINT JOHN

The Naming Proposal Form is available on the City’s website to propose a name.

Letters to Common Council will be referred to staff and the applicant will be asked to submit a Naming Proposal Form submission. These will be placed in the queue to be processed.

Requests by staff or council regarding time-sensitive projects will be given precedence.

STREET AND PUBLIC SPACE NAMING OVERVIEW:

The City will not consider naming proposals that:

• Propose to rename streets that have been named or renamed in the past ten (10) years.
• Make direct or indirect reference to recent events or recently deceased individuals until two (2) years have elapsed since the event or death.
• Are discriminatory or derogatory of race, colour, ethnic origin, gender identify or expression, gender, sexual orientation, creed, political affiliation, disability, or other social factors.
• Are problematic for dispatching emergency services personnel or the City’s ability to deliver services. This includes but is not limited to duplicate or soundalike names.

COMMEMORATIVE NAMES

Members of the public interested in submitting a proposal for a commemorative name must:

• Carefully review the Naming Proposal Form and the City of Saint John Street and Public Space Naming Policy
• Reach out to community members, organizations, and groups to develop a proposed name and to confirm that there is community support for the proposal (at least 75% of the street’s residences, property owners, and businesses via a petition, letters, or emails).
• Maintain a record of the positive and negative feedback you receive from others.
• Note important information about the proposed name you receive from historical sources (newspaper articles, historical documents, etc.)

PROPOSAL REVIEW PROCESS

All proposals will go through a Technical Review; if the proposed name is commemorative, the proposal will also be reviewed using the criteria in the Street and Public Space Naming Policy.

PUBLIC REQUEST TO REVIEW AN EXISTING COMMEMORATIVE NAME

The City will only consider requests to review a name of a City street or public space where in:

• The name poses a threat to health and safety and/or wayfinding;
• The name honouring a person has been misspelled;
• The historical legacy of the namesake of a street or park has been found to be unfitting of honour.
• The current name is inconsistent with City By-laws or policies.

The public may submit a proposal to rename a City Street or Public Space that currently has Wayfinding name or Commemorative name with a new Commemorative name.

The City will consider such proposals but is under no obligation to accept a proposed name.

Proposals by the public must be made using the City’s Naming Proposal Form and at minimum is to include:

• The current name and/or address of the City Property;
• The proposed Commemorative Name for the City Property or street;
• The rationale for the proposed Commemorative Name and how the Commemorative Name adheres the Guiding Principles for Commemoration;
• Documented support from the community, including but not limited to petitions and support letters.
• A public request to rename a street requires 75% of residents, property owners, and businesses surrounding the street providing support through a petition, letter, or email.

The information above is sent to Community Services, and staff will prepare the information to be included in the Civic Commemoration Committee’s proceeding meeting. The Committee will use the Commemorative Naming Review.

If the Committee decides there is ample cause for renaming, the Committee will follow the process outlined in the Commemorative Naming Review.

COMMEMORATIVE NAMES AND NON-COMMEMORATIVE NAMES

Commemorative Name is a name assigned to a Street or Public Space to commemorate one or more individuals, communities, organizations, events, or ideas of significance to Saint John, New Brunswick, or Canada. If your proposed name is deemed by City staff to be commemorative in nature, your proposal will be assessed by the Civic Commemoration Committee.

Examples would include:

• Horsler Drive (named after a mayor of Lancaster)
• Champlain Drive (named after explorer Samuel de Champlain)
• John T. McMillan (the owner and operator of Little John's Variety Store in Glen Falls and community leader)

Non-Commemorative Name is a name that is generic, aesthetic, or references topographic, flora, or fauna.

Examples would include:

• Loch Lomond Road (named for the lake of the same name)
• Sandy Point Road (leads to a sandy point in the north end)
• Island View Drive (has a view of the island in the bay)